Customer Service

Customer service is extremely important to us. We've dedicated this page of our website to convey our viewpoint and hope that you'll understand the significance of customer service and how it will interact with your entire vacation. The bottom line is that a travel package is a complex product that requires a lot of attention to detail from start to finish. Don't trust your money and your vacation with anyone, do the research and make sure you choose a reputable and experienced company. Anyone can sell a vacation but not everyone can sell, manage and service a vacation package! It is CRITICAL that you purchase your vacation package from an experienced supplier with an excellent reputation complete with superb travel operation skills.

# 1 Customer Service / # 1 Employees: Many companies "look" the same. Similar prices, same destinations, same hotels, etc. But, all companies do not operate the same. Here are a few examples:

From October through April, SpringBreakDiscounts.com is open 7 days per week. We are always available to answer your questions and provide you with the guidance and support requested. Our representatives are experienced professionals who have seen each destination and can assist you through the research, pricing and booking process. We promise to deliver honest and reliable answers to every question that you may have to ensure that you have the best vacation experience possible!

Customer Service is what sets us apart from the competition. Some companies are good at making the sale but horrible at supporting the sale and management of the travel package after the trip is booked. SpringBreakDiscounts.com focuses on providing excellent service from the 1st call to our office through the entire booking and payment process as well as the management and operation of the travel package. We also conduct a series of customer survey follow-ups upon your trip return.

With the majority of our customers travelling for Spring Break, February and March are two of the most demanding months for our business. All of our customers call at the same time with service questions regarding their payment status, flight times, etc. Some companies actually cancel several of their phone lines at this time because they can't handle the customer service required for the trips that they sold throughout the year. How frustrating is it when you really need to speak with someone and you keep getting busy signals or get put on hold for extended periods of time? This will never happen at SpringBreakDiscounts.com! At SpringBreakDiscounts.com, we monitor the phone lines and often add additional phone lines during this peak period. Your calls will be answered and you will be satisfied that we will be here to meet your needs.